TensErgo provides priority mail shipping through the US Postal Service. When purchasing through a reseller, refer to the reseller's own shipping and returns policies.
For products purchased from the TensErgo website (the Square store), you may return the product to us for any reason within 30 days for a full refund (less shipping). If the product is returned for a reason other than breakage or defect you are responsible for the return shipping.
For products purchased through a reseller, contact the reseller regarding their return policy.
If a product breaks or a defect is discovered within the first 90 days of ownership, you may return the product to us for a replacement, regardless of whether the product was purchased through the TensErgo website (the Square store) or from a reseller. TensErgo will pay shipping both ways.
Contact TensErgo at info@tensergo.com or call us at (713) 560-1231 and obtain a Return Authorization Number (RAN). Provide the date of purchase, the purchase price, and the shipping address and phone number to receive the refund or exchange.
Pack the item in the original (or equivalent) carton. Include a legible copy of proof of purchase and address the package to:
TensErgo
10200 Signal Hill Rd
Austin, Tx 78737
Attn: Returns
Include the RAN on the label.
We encourage you to protect yourself from loss or theft by insuring the return shipment. Please save the receipt until you receive your refund or exchange. We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.
If your form of payment was credit card, the refund will be submitted to your credit card company. For items purchased by personal check, money order, cashier's check, or cash TensErgo will mail a check to the specified address.
If you have any questions about the shipping and return policies, please contact us at info@tensergo.com, with a subject line of "Return Policy", write to us at TensErgo, 10200 Signal Hill Rd, Austin, Tx 78737 Attn: "Return Policy", or call us at (713) 560-1231.